Site goes down on Friday night? No need to call - we already know and working on it!
Maintenance Plans for support, when you need it most
We've built the perfect platform for your needs... how do we take care of it?
All products that we develop include a 60-day period on the Basic plan. That's on us.
Basic
Next-day support, constant security and performance upgrades
$1,500 /month
- Monitoring and access to monitoring platform
- Next business-day reactive support
- 1 day per month of proactive support
- Quarterly performance report
- Up to a $200k per month site-generated revenue
Grow
Most popular
24/7 support, constant security and performance upgrades
$2,500 /month
- Monitoring and access to monitoring platform
- 24/7, 30-minute SLA reactive support
- 1 day per month of proactive support
- Quarterly performance report
- Up to a $500k per month site-generated revenue
Plan
24/7 support, advanced planning, constant security and performance upgrades
$5,000 /month
- Scenario planning and advanced traffic simulations
- Monitoring and access to monitoring platform
- 24/7, 30-minute SLA reactive support
- 1 day per month of proactive support
- Quarterly performance report
- Up to a $1M per month site-generated revenue
Enterprise plan
Does your platform have specific needs that are not covered above? We'll be happy to prepare a custom tailored plan for your needs.
Monitoring Dashboard
For everyone
All live products are actively monitored for code exceptions, performance issues and uptime. A revenue-loss event (such as downtime) will page our engineering team for immediate investigation.
- Exceptions and Security Advisories
- We track all code level exceptions and security advisories. We'll constantly work on keeping these under control.
- Downtime and Custom Metrics
- Our goal is to identify any revenue-loss event automatically, and be prepared to investigate within minutes.
- Transparency
- Every month, we will produce a report that includes performance, security upgrades, uptime and a clear list of all that was done behind the scenes
Proactive Support
Be prepared for the unexpected
As part of our proactive approach, we develop documentation for the core functionality and plan downtime scenarios. We regularly monitor traffic and do changes to increase reliability, security and performance.
- Database Indexes and Query Plans
- We investigate highest response time transactions and perform changes for increased performance.
- Security Upgrades
- We upgrade libraries in response to security and performance concerns.
- Scenario Planning
- We think ahead, prepare and run increased load and downtime scenarios, making sure that everyone is prepared to respond in the best way
Reactive Support
Support when it's needed most
As part of our reactive approach, we are all automatically notified of revenue-loss events, and start investigating within minutes.
- Paging and Escalation System
- A world-class engineering team is paged automatically when alerts trigger. We'll start investigating within minutes.
- Custom Notifications
- For some platforms, a revenue-loss event is more complex then "just" downtime. We set up custom alerts that can also include platform-specific scenarios.
- The Worst Case
- Downtime can be quantified as triple risky: it's impacting the brand, the revenue while still incurring advertisement cost. Let's plan ahead and act when needed.