004How we work with partners
Monitoring & Intervention
Round-the-clock monitoring and fast intervention that catches slowdowns and errors before they cost a partner sales or downtime.
In a partnership
Once we've built and shipped a product with a partner, we keep watch over it. Monitoring and intervention is the part of the lifecycle where we stay on call for the things we built, spotting problems early and stepping in quickly when something breaks, rather than handing over a codebase and walking away.
Because we built the product, we already know the stack and can diagnose and intervene faster than a commodity agency parachuting into unfamiliar code.
What it includes
- 0124/7 monitoring of application health, so a checkout that breaks at midnight raises an alert before sales are lost
- 02Automated SMS and email alerts on high CPU or failed transactions, routed to multiple recipients
- 03Real-time performance metrics through BetterStack and New Relic to catch slowdowns early
- 04Proactive patching of Ruby, PostgreSQL and Rails as fixes land
- 05Escalation and coverage protocols so support continues when a primary developer is unavailable
- 06Response tiers from next-business-day to a 30-minute window for mission-critical apps
The rest of the lifecycle
Build with us
Bring us your project. We'll do all of it.
Design, build, host, monitor, maintain — one studio for the whole lifecycle. Tell us what you want to build and we'll come back with a plan and a fixed price.